Self-Isolation App, Ukrainian SIM-Card, and COVID-19 Insurance - How To Get It All Together

Updated: Oct 1, 2020

Are you planning to travel to Ukraine and need crucial information for a successful journey?

Learn what you really need to know:

As there's no exception to prevent a newcomer from purchasing a Covid-19 Insurance Policy from a Ukrainian-based company, the "Act at Home" app and Ukrainian SIM-card, only have one way to avoid.

As stated by Ukrainian law, "State border or checkpoints; clarification of the insurance policy (certificate) for foreigners and stateless persons crossing the state border in terms of its issuance by an insurance company registered in Ukraine or a foreign insurance company that has a representative office in Ukraine or a contractual relationship with a partner insurance company on the territory of Ukraine (assistance), and coverage of costs associated with the treatment of COVID-19, observation, valid for the period of stay in Ukraine." What the law says about the App Act at Home

How to set the "Act at Home" track & tracing app step-by-step

Key-questions about the "Act at Home" self-isolation app:


  • If you're originally flying from a "red" listed country, do you need to download the app? YES!

Coming from a "red' country (and regardless of your layover country), you're obliged to have COVID-19 insurance, download the app, and have a Ukrainian SIM-card number to provide to the border control and/or laboratory at the airport.

  • Your native country is on the "red" list, but you originally fly from a "green" country?

NO, BUT ONLY if you stay no less than 14 days on a "green" listed country. To layover in a "green" listed country does not exempt you from any of the three obligatory items. Check the list of 'red' countries according to the Ukrainian Government.

  • Do you need to have a Ukrainian SIM-card to download the app when still at home? NO!

You can download the app (Apple Store, Google Play) days before traveling and having your native SIM-card active. Border officers only demand the app installed, not activated. The activation of the app must only take place when at your final address.

  • If running a COVID-19 test at the arrival airport, do you still need to download the app? YES!

You'll have to have the app downloaded (But not activated) before the passport control and before submitting the test. (Only if you're arriving from a "red" country) Check labs' locations and costs at any destination airport.

  • If running a COVID-19 test at the arrival, do you need to have a Ukrainian SIM-card? YES!

Within 24-hours you'll then receive a message on your app saying: "Self-isolation or observation has terminated," and only then you're compliant with the conditions of self-isolation and deleted from the app. How to set up the "Act at Home" app step-by-step.

  • If you make a PCR test before departure, do you need to download the app or have a Ukrainian SIM-card? NO!

You do not need to undergo self-isolation or download the app, regardless of your country color, if the test was conducted within 48-hours before arriving in Ukraine, and it is written in the English language.

As stated in the law, "Self-isolation, observation of a person in connection with the crossing of the state border (who came from the state or is a citizen (subject) of the state with a significant spread of COVID-19) is terminated in case of a negative COVID-19 test by polymerase chain reaction crossing the state border or no later than 48 hours before the crossing."


Ukrainian SIM-cards

To provide you an obstacles-free supported trip to Ukraine, we are ready to also assist you in having a Ukrainian SIM-card on-time and characteristics matching your needs.


You do not need to have a Ukrainian SIM-card on your smartphone to download the app "Act at Home."

To provide the passport-border control and/or airport lab your Ukrainian number, it is not obligatory to physically have the physical SIM-card with you, since within 24-hours you'll be able to have it delivered to you in-hand (by a friend) or picking it at the nearest Nova Poshta courier branch sent by us.


When arriving from a "red" zone country, you'll need to beforehand know your local Ukrainian number you'll use to connect the "Act at Home" app. (there are no SIM-cards selling points at the airport)


It is recommended to pick your luggage before making the PCR test so it won't stay abandoned spinning on the luggage belt and lose it, as the test may hold you up to 1-hour.

How can you get a Ukrainian SIM-card with our support? We will, in advance, purchase your eSIM or physical SIM card. In the case of an eSIM, we'll E-mail it to you along with the installation instructions. In the case of a physical SIM, we'll inform you of the number right away by E-mail, so that you can share it with the border control or laboratory at the arrival airport. Later, we'll mail it to the nearest Nova Poshta pick-up branch in order to be ready to pick-up before your arrival date. Nova Poshta is a private courier with 2300 offices throughout Ukraine. Any of the mentioned SIM-cards, when replenished with an amount (≥$2) 30-days after its activation, will stay valid to re-use within 1-year. At your request, we'll gladly guide you on how to do it. Along with your purchased SIM, instructions on installing and disabling/halt your SIM card will be provided. IMPORTANT TO NOTE: Before ordering your SIM card with us, check with your mobile operator if your contract or smartphone characteristics allow the use of an eSIM or physical foreign SIM. (i.e., if it is not restricted to your actual service provider) List of devices that support eSIM-cards (As of 01.07.2020)

  • iPhone Xs, Xs Max, Xr (iOS 12.1 and up), 11, 11 Pro, 11 Pro Max, SE 2020

  • iPad 2019, iPad Pro 11 and 12.9, iPad Air 2019, iPad Mini 5

  • Samsung Fold, S20, S20 +, S20 Ultra, Z Flip

  • Google Pixel 3, 3 XL and 4, 4 XL

  • Microsoft Surface Pro 5

  • Motorola RAZR

  • Huawei P40


What's an eSIM card and its advantages?

eSIM is a miniature chip (0.5 x 0.5 cm. / 0.19 x 0.19 in) patched to the motherboard of some new generation smartphones. (see below the list of devices that support eSIM) eSIM technology allows you to easily switch between your own and other work numbers without changing SIM cards in a mono-SIM smartphone.

  • It expands the capabilities of your mono-SIM device, and store up to 5 numbers.

  • eSIM cannot be thrown away or removed from the smartphone so that such devices will have no value in the case of theft, and it will be easy to find out the location of the phone.

  • Not being a physical SIM, everything can be done in the settings of your smartphone.

If talking about the disadvantages of an eSIM, we can only mention that it is not yet, supported by many devices and less than 10% of operators worldwide. But Ukraine already has it so; there's here an opportunity for anticipation.


SOME OF THE BEST OPTIONS (cost/service wise):



OPTION #1

Virtual eSIM with SuperNet Pro tariff E-mailed to your inbox.

- It includes 1-month subscription and installation instructions, plus:

  • 12 GB 3G / 4G Internet in the territory of Ukraine

  • Unlimited calls in the Vodafone Ukraine network

  • 150 minutes calls to other operators

  • 50 minutes calls abroad to 30 countries & USA

  • YouTube Premium Netflix, Megogo applications

  • 4 months free + Video PASS (after 30 days subscription)


OPTION #2 Virtual eSIM with SuperNet Unlim Starter Package Emailed to your inbox. - It includes 1-month subscription and installation instructions, plus:

  • Unlimited 3G / 4G Internet in the territory of Ukraine

  • Unlimited calls in the Vodafone Ukraine network

  • 200 minutes calls to other operators

  • 30 minutes calls abroad to 30 countries & USA

  • YouTube Premium Netflix, Megogo applications

  • 4 months free + Video PASS (after 30 days subscription)

OPTION #3 Physical SIM-card with SuperNet Turbo Starter Package mailed the nearest address. - It includes a 1-month subscription and delivery, plus:

  • 20 GB 3G / 4G Internet in the territory of Ukraine

  • Unlimited calls in the Vodafone Ukraine network

  • 700 minutes calls to other operators

  • Calls abroad 10UAH/10min = $0.40 (˃ 100min. per day)

  • YouTube Premium Netflix, Megogo applications

  • 4 months free + Video PASS (after 30 days subscription)

Product specifications are subject to change without notice. We are not responsible for changes made by the provider.



EXCLUSIVE OFFER - COVID-19 Insurance + SIM-card Pack


OPTIONS: 15, 30 or 90 days electronic (PDF) insurance policy coverage, PLUS:


eSIM with SuperNet Unlim Starter Package sent to your E-mail

or Physical SIM-card with SuperNet Turbo Starter Pack mailed to an address


How to purchase the COVID-19 insurance policy online?


Key features included:

- bank processing and handling fees.

- electronic policy and supporting docs emailed to your inbox

- tailored consultation on how to lawfully cross the border, activate the "Act at Home" app, and find certified laboratories to run a PCR near you



Links to online airports arrival and departure timetable: Boryspil Airport; What Passengers Need to Know and Do Boryspil Airport online arrivals and departures schedule Zhuliany Airport online arrivals and departures schedule Ukrainian Land Borders where possible to cross by car




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